Day Receptionist (M/W/X)

• Guest Relations: • Establish and maintain permanent contact with guests, providing comprehensive information in foreign languages on various topics such as general tourist information, public transport, restaurants, theaters, etc. • Assist with wake-up calls, cab bookings, theater tickets, and promote and sell hotel services. • Communication: • Transmit messages and mail accurately. • Handle and process complaints, or delegate to the appropriate manager or department. • Guest Assistance: • Assist guests with luggage upon arrival and escort them to their rooms. • Perform daily front desk duties and supervise general operations, either independently or as part of a team. • Guest Check-In: • Prepare for the arrival of both individual guests and groups. • Register guests, both Belgian and international, using the arrival list, hand over room keys, and provide necessary information to enhance their stay. • Manage room sales based on the reservation system and address overbooking issues (e.g., send-offs, cancellations) as per guidelines. • Note specific guest requests and inform relevant department heads. • Financial Transactions: • Close accounts and manage cash, credit card, and invoice payments. • Record payments using the automated cash register system and bill for services ordered outside the hotel by guests. • Verify cash and credit card receipts and count the cash register at the end of each shift. • Telephone Operations: • Operate the telephone system, answer, and transfer incoming calls (external and internal). • Greet, inform, and direct visitors to hotel guests or staff members. • Event Awareness: • Stay informed about events in the city and surrounding areas of interest to our clientele. • Ensure all front desk staff are aware of these events and maintain an adequate supply of tourist brochures. • Reservation Management: • Encode individual and group reservations, verify system-entered reservations, and use procedures to maximize profit. • Handle reservation changes and cancellations, and confirm reservations via email, fax, etc. • Operational Procedures: • Follow procedures for lost and found items, package handling (sending and receiving), and credits. • Maintain general order and security within the property through regular patrols, checking for anomalies, and ensuring windows and doors are secure. • Respond appropriately to encountered problems and inform relevant departments according to established procedures. • Accompany guests in emergencies and be familiar with fire and safety evacuation procedures. • Work Environment Maintenance: • Ensure the front and back office are clean and tidy, and all equipment is in perfect working order; contact technical or housekeeping for repairs if necessary. • Understand and operate front office equipment, taking action in case of errors or technical faults. • Work Schedule and Compliance: • Create your work schedule with the assistance of the receptionist or assistant. • Ensure adherence to the company's philosophy and procedures. • Miscellaneous Duties: • Write and send emails via PC, send faxes, packages, and make photocopies. • Perform any task ordered by the receptionist or requested by a supervisor.