Are you ready to lead a team of Cardo Hotel Ambassadors and ensure all our guests will have an exceptional experience? Your duties will include:
Welcoming guests and instantly make them feel at ease
Register guests according to local guidelines
Responds to guest requests and handles guest problems and complaints.
Ensure correct invoicing and guest payments
Fulfill administrative tasks like reporting, responding to calls & emails
Assist guest with luggage and packages
Monitor people entering the building, and report any suspicious activity
Welcome and acknowledge guests according to company standards
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests & secure payment
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation
Prepare daily reports for hotel management
Operate telephone switchboard station
Run and check daily reports, contingency lists, and credit card authorization reports
Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change
Anticipate and address guests service needs; assist individuals with disabilities; supply guests with directions and information
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction
Thank guests with genuine appreciation.
Count and secure bank at beginning and end of shift
Hosting guests for Food & Beverage outlets, Wellness, meetings and (social) events
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information; protect company assets
Speak using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees
Ensuring the safety and security of all hotel guests, team members and property
Stay alert during their entire shift to screen for security. As the first point of contact with people entering the building, they look out for suspicious activity and may check for identification or ask visitors to log in.
Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Comply with quality assurance standards.
Flexible working hours, this includes evenings, weekend days and nights.
Provide feedback to superiors regarding staffing levels, and department specific situations to ensure that guest service, operational needs and financial objectives are met.
Perform other reasonable job duties as requested by Supervisors
