We are looking for a highly motivated and skilled Night Auditor aiming to deal with front desk and accounting duties. The night auditor will mainly have to:
• Welcoming guests and instantly make them feel at ease
• Register guests according to local guidelines
• Responds to guest requests and handles guest problems and complaints.
• Ensure correct invoicing and guest payments
• Fulfill administrative tasks like reporting, responding to calls & emails
• Assist guest with luggage and packages
• Monitor people entering the building, and report any suspicious activity
• Welcome and acknowledge guests according to company standards
• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Activate/reissue room keys
• Ensure rates match market codes, document exceptions
• Verify/adjust billing for guests & secure payment
• Communicate to appropriate staff when guests are waiting for an available room
• Advise guests or messages
• Clear departures in computer system
• Coordinate with Housekeeping to track room status and guest concerns
• • File guest paperwork or documentation
• Prepare daily reports for hotel management
• Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change
• Anticipate and address guest service needs; assist individuals with disabilities; supply guests with directions and information
• Answer, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction
• Count and secure cash float at beginning and end of shift
• Ensure uniform and personal appearance are clean and professional
• Speak using clear and professional language; telephone answers using appropriate etiquette
• Develop and maintain positive working relationships; support team to achieve common goals; listen and respond appropriately to the concerns of employees
• Ensuring the safety and security of all hotel guests, team members and property
• Stay alert during their entire shift to screen for security. As the first point of contact with people entering the building, they look out for suspicious activity and may check for identification or ask visitors to log in.
