Offre d'emploi
Guest Experience Supervisor
Reporting to the Hotel Manager, the Guest Experience Supervisor will oversee the running of key functions in the hotel.
Main tasks and responsibilities
• You are a real ambassador for the hotel and you support various departments (Front Office, F&B) during busy moments;
• You work proactively and try to handle various matters as well as possible. Among other things, you will be dealing with complaint handling or solving various problems.
• Quality control of the rooms.
• Responding to online guest feedback;
• Analyse guest feedback, determine points for improvement and implement accordingly;
• Guaranteeing safety through security rounds through the hotel;
• Representing the management team in their absence;
