• Will represent the Hotel Manager during his/her absence.
• Will adhere to the standards of service, the ‘One team Hotel’ concept as required by the hotel in compliance with the Company and Hotel policies, procedures and objec-tives.
• Must be able to make sound decisions and create distinctive experiences in order to make differences for guests when needed
• Reports directly to the F.O.M. with a dotted line to the Hotel/General Manager
• Ensure the well-being of all guests and associates
• Will take full responsibility for the health and safety of all guests and associates by leading evacuations, applying first aid, assessing and acting on critical situations, con-sulting and enabling help forces (security, police, ambulance)
• Will play a pro-active role in the Operations ensuring a high level of Guest Experience.
• Will ensure a smooth and efficient operation and co-ordination of the various depart-ments within the Hotel when the HOD’s (or person in charge of the department) are not in the property
• Will deal with guest issues as well as resolving IT and electrical problems.
• Will ensure that Reception shifts are run efficiently in the ‘One team Hotel’ concepts, providing outstanding guest service, assisting Guest Service agents and maintaining a calm, professional environment at all times
• Plays a pro-active role as host/hostess
• During his her “duty”, will report all positive and negative deviations from the normal execution of tasks (and attitudes) of the associates.